FAQ

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Orders ship out in 1-2 business days so you can expect your order within 3-5 International orders please allow 10-15 working days for delivery. Timings depend on customs and domestic postal services.


DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes we do!


HOW MUCH SHIPPING COST

Shipping cost varies depending on the item and the location of delivery. We work with PTT Cargo for international orders.


WHAT IS YOUR RETURN AND REFUND POLICY? 

We do not accept returns and refunds unless the product is damaged or incorrect. If this is the case simply return the item to us within 14 days and after this has been received we will issue a full refund. Customers are responsible for return shipping charges with the exception of faulty items. For your protection, please be sure to return your goods via recorded or registered post.

Please contact us if you would like to discuss returning an item.
hello@symbolicities.com